Legal notice

Legal Notice

Second-Hand Goods

All items sold by New Start Highland are second-hand and pre-owned unless otherwise stated. As a result, items may show signs of previous use, including marks, scratches, blemishes, fading or general wear and tear.

We aim to describe and photograph each item as accurately as possible so that customers can make an informed decision before purchasing. The condition of second-hand goods will naturally vary from item to item.

If you would like additional photographs, measurements or information about the condition of an item before purchasing, please contact us through our Contact page and we will be happy to provide further information where possible.

Product Descriptions and Images

We make every reasonable effort to ensure that product descriptions, photographs, measurements and other information are accurate. Colours and appearance may vary slightly depending on lighting, photography and the device or screen used to view the product.

Customers should carefully review the photographs and description before purchasing.

Returns and Cancellations

For purchases made online, customers have the right to cancel eligible orders in accordance with applicable consumer law.

Customers should notify us within 14 days of receiving their item if they wish to cancel their order. Once we have been notified, the item should be returned within the applicable return period and in the condition required by law. GOV.UK confirms the 14-day notification period and a further 14 days to return the item for qualifying distance sales. [gov.uk]

Returns requested outside the statutory cancellation period may be considered at New Start Highland's discretion.

Where a customer is responsible for returning an item, the customer will be responsible for arranging and paying the return cost unless otherwise agreed or required by law.

Delivery Charges

Where a customer exercises a statutory right to cancel an eligible online purchase, we will refund the standard delivery charge paid, where required by law.

If a customer chose a more expensive or upgraded delivery service, the additional delivery cost above our standard delivery charge will not be refunded. The Consumer Contracts Regulations specifically provide for reimbursement up to the least expensive standard delivery option offered by the trader. [legislation.gov.uk]

Any costs associated with returning an item are the customer's responsibility where permitted by law and where the customer has been informed of this requirement.

Faulty or Misdescribed Goods

Nothing in this policy affects your statutory consumer rights.

If an item is faulty, unsafe, not as described or otherwise does not meet the standards required by consumer law, please contact us as soon as possible so that we can resolve the issue.